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    Where everything is always ON SALE!

    Serving our customers since 1990
    Store Ratings & Reliability: Report 1, OBB, Amazon
    Over 50,000 products
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    305-652-0442
    (Mon-Fri 10am-6pm EST)
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    Frequently Asked Questions - FAQs

    1. Do you own everything you show on your website?
    2. How much do you charge for shipping?

    3. I placed an order and it has been more than a few days and I have not received any other communication.  What is going on?
    4. Do you have stock of everything shown in your website?

    5. If a product is not available, why is it advertised on your website?
    6. Can I go to your location and pick up the product I want to buy, so I can avoid the shipping cost?
    7. I have emailed and/or called your company several times and I can still not get a tracking number.  How can this be possible?
    8. I want to cancel an order.  Why can I just cancel by sending you an email telling you the order is cancelled?
    9. I received a product and it does not work.  What should I do?
    10. I found a product in your website with a price that is way below any competitor in the market.  Can that be possible?
    11. I found a product in Google or some other website advertised at some price and when I clicked on it your website showed another price.  What is going on?
    12. I read in your policies that you have strict policies regarding returns and exchanges, and I was surprised to see such high restocking fees.  Why are they so high?

    13. Why do you have a Minimum Purchase Amount?
    14. Do you offer Installation, Training or Technical Support?
    15. Can you explain more about SHIPPING?
    16. Which truck delivery services are available?
     
    1. Do you own everything you show on your website?
    - Everything we ship is bought by our Company and then sold by our Company to our Customers.  We do NOT sell products sold through commission-based relationships and we carefully chose the products we sell.  When available, we ship from our Inventory.  When we receive an order and we don't have stock, we either drop-ship from the Manufacturer (or a Distributor) or bring to our location first and then ship to the Customer.
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    2. How much do you charge for shipping?
    - Just add the product(s) you want to buy to the Cart, and then press the CALCULATE SHIPPING button in the Shopping Cart.  Please note that although we try to calculate shipping adequately, our system might sometimes calculate too high or too low.  If you think the shipping cost is too high, send an email to sales@3056520442.com to review it.  If we get an order, and we then find out that the actual shipping cost is higher than our system calculated, we will contact you to let you know about the discrepancy.  You can then decide to proceed or to cancel the order.
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    3.  I placed an order and it has been more than a few days and I have not received any other communication.  What is going on?
    - When a customer places an order that is shipping to the billing address of his/her credit card, the credit approval is quick.  We authorize the credit card and the Credit Card processor confirms that the address, zip code and security code (CVV) all match.  However, in many cases customers want to ship to alternate addresses or the billing address they provided does not match what their Banks have in their system.  In those cases our Credit Dept takes further steps to confirm that whoever placed the order is the rightful owner of the credit card.  This process might take a few days, since we continuously receive orders from fraudsters using credit cards and we are trying to avoid fraud.
    - As soon as we get an order, if in our inventory we get it shipped within 24-48 hours after the order is processed and credit card approved.  If not in our stock, we check availability & prices with our suppliers (Manufacturers and Distributors).  We have several employees doing this full time.  In many cases the information is readily available at our suppliers' websites, so orders can be processed quickly.  However, in many other cases our suppliers are not so technologically advanced, and we have to call or email them, sometimes repeatedly.  This process can take a few days.
    - Sometimes we get calls or emails from customers that placed orders that were cancelled because of any reason, and we sent a cancellation email within a couple days of the order.  However, our email was incorrectly routed by the customers' computers to a spam or junk folder, so they never noticed the cancellation email.  So please check your spam/junk folder before contacting us about the status of your order.
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    4. Do you have stock of everything shown in your website?
    - We would like to say YES, but reality shows us that it is not always the case.  We do carry a substantial amount of Inventory, but not every product on our website is always in our inventory at the time we receive an order from a Customer.  In those cases, we might need to drop-ship directly from our supplier to our Customer or buy inventory to bring it to our warehouse and ship it to the Customer.  Although we continuously work to remove obsolete products and correct mistakes, this is a time consuming manual process and because of the large number of products we have, there might be products that are either obsolete or are out of stock.  Or course, we are always working to improve this.  We encourage our customers to contact us before placing an order, to confirm availability, price and shipping cost.
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    5. If a product is not available, why is it advertised on your website?
    - At any given time, we might have sold out and either not noticed or not updated the website quickly enough.  When we find out something is sold out or not available, we IMMEDIATELY remove it from our website.
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    6. Can I go to your location and pick up the product I want to buy, so I can avoid the shipping cost?
    - No.  Most of our own inventory is physically located in warehouses outside our main location and are not set up for pick ups.  Or we might not have an item in our inventory and would need to drop-ship from a supplier located anywhere in USA.
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    7.  I have emailed and/or called your company several times and I can still not get a tracking number.  How can this be possible?
    - When we ship from our inventory, we usually ship within 24-48 hrs of the order being processed, and email tracking to the Customer right then.  But when not in our inventory, we depend on Manufacturers (and Distributors) to drop-ship to our customers.  When a customer calls or emails, we immediately create a CASE and send a copy of the Case to the customer.  We have a Customer Service Department who's daily goal is to find the answers the customers seek and solve any customers' problems that arise.  Once a Tracking Case is created, our Reps will email and call our suppliers repeatedly, asking for tracking information and/or status.  We have some suppliers that are great and provide tracking immediately.  We have others that take a few days to get back to us, even when we email them and call them repeatedly.  Some other times our Supplier was expecting a shipment of that product, and that shipment got delayed.  Some other times our Supplier has to prepare the product or specially package the product and that takes time.  For these and many other reasons, there might be delays in the shipping of the products and in providing the tracking for them.
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    8. I want to cancel an order.  Why can I just cancel by sending you an email telling you the order is cancelled?
    - If we have already shipped the product or it is already packed ready for pickup by the carrier, we cannot cancel the the order.  Then, if we are drop-shipping from a supplier, even if not shipped yet, we cannot always cancel orders.  When a customer wants to cancel for any reason, we first check if the order has been processed or if we have already worked on it (checking stock, verifying the credit card, etc).  If no work has been done in an order, then it is very easy to cancel and we email a cancellation without any major problems.  If we have already worked on an order but the order has not yet processed, then it is still easy to cancel and we email a cancellation to the customer, but to offset the cost of having worked on the order we charge a cancellation fee (see our policies).  If the order has been processed but not yet shipped, it means that we already sent one or more Purchase Orders (PO) to our suppliers.  So we must email them asking for a cancellation and they must respond to us confirming the cancellation.  Otherwise, the products might ship or might have shipped, in which case there's no cancellation possible.  If we succeed in receiving cancellations in writing from our suppliers, we then email the customer cancelling and also charge a cancellation fee, to cover the costs of processing the order and cancelling it.
    - Even if you sent your cancellation request before the order was processed, we might not be able to cancel.  Cancellation requests sent via email go to the Customer Service Dept Inbox, and the order might be waiting to be processed in our order entry Dept.  When Customer Service gets to it (it is not immediate) the order might have processed, and we have to wait for our supplier to cancel our PO in writing.
    - For the above reasons, DO NOT ASSUME that your order is cancelled just because you sent us an email or called us asking to cancel.
    - If you request to cancel an order and we are successful, you will be charged a cancellation fee.  If we cancel an order because the product wasn't available or for any other reason than you requesting the cancellation, there will be no cancellation fee.
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    9. I received a product and it does not work.  What should I do?
    - If you receive a product that apparently does not work, the first thing you should do is contact the Manufacturer, speak to a technician and let him/her troubleshoot the product over the phone.  If after troubleshooting the technician determines that the product is defective, you can ask the manufacturer if they can exchange it for you.  If they tell you it is OK to do it through them, then we encourage that option.  If they tell you to exchange it through the dealer, contact us immediately.  We will open a Case to communicate with you.  If the item is from our own inventory, we will send you instructions for the Return.  If the product was drop-shipped, we will contact our supplier, will obtain a Return Authorization (RA) and instructions.  We will then email those instructions to you.  You will have to ship the unit back to us or to our supplier according to those instructions, at your expense.  Once we or our Supplier receive the product we will ship or have our supplier ship another unit to you, at our expense.  If you decide you don't want an Exchange and just want a refund, you will also be charge restocking fees.  The reason for this is that many customers that don't want a product any longer complain that their product is defective to avoid restocking fees.  To summarize: A defective product has to be shipped back at your expense and the new unit is shipped at our expense, but in case of Return with no exchange, Restocking and Return processing fees will apply, even when the product was defective.
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    10. I found a product in your website with a price that is way below any competitor in the market.  Can that be possible?
    - We try to have the most competitive prices in the market.  In many cases we do have exceptional offers.  We work with over 500 suppliers and always look for bargains.  However, there are cases in which prices may be incorrect.  We try very hard to keep our website updated and we have several employees working full time adding, removing and correcting information.  Sometimes prices may be incorrect in our website because:
    1) We had the product but somebody else bought it minutes or hours ago and our website wasn't updated yet.
    2) Our employee made a mistake (typo) when uploading or updating the price of the product; 
    3) At a certain point in time there was in fact a supplier selling that product at a closeout price, but that supplier sold out and all other suppliers are selling the product at a higher price;
    4) The manufacturer raised prices and we did not get to update the price;
    5) We also change prices using software and this is not always 100% perfect.
    - Whenever we find a mistake we will correct it immediately.
    - It is our policy not to process orders for items that have an incorrect price.

    - Your online receipt or the 揳cknowledgement of order? automatically issued by our system does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell."
    - Because of the above reasons we encourage our customers to contact us before placing an order, to confirm price, availability & shipping cost.
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    11. I found a product in a search engine or some other website advertised at some price and when I clicked on it your website showed another price.  What is going on?
    - The only price that matters is what you see on our website.  Our prices can change at any time, and other websites might have old information.  Many times, we don't have control of what was copied from our website and how often do other sites "refresh" their information.  So in some cases customers will see old prices in other website.  Therefore, the only price that is relevant is what is listed on the website at the time you are purchasing it.
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    12. I read in your policies that you have strict policies regarding returns and exchanges, and I was surprised to see such high restocking fees.  Why are they so high?
    - Even in the cases in which products were shipped from our stock, we still depend on our suppliers to be able to accept returns or exchanges.  In the case of returns, our suppliers usually charge us high re-stocking fees that can go up to 40% or even more in some cases.  And we charge a Return Processing Fee to cover the cost of our employees that have to deal with the time and paperwork required to process a return.
    - We believe that 40% is not really high considering that a product that has been returned cannot be sold as new and many times it cannot be resold even at 50% discount from the price of new.  It is much more difficult to sell a returned product than a new product, and the retailer or wholesaler can get "stuck" with it for a long time, having to close it out at a later time at 5% to 20% of the original cost.
    - We understand that nobody likes to receive a defective product.  And generally we do accept Exchanges.  In case a product arrives and it doesn't work, we ask customers to please call the Manufacturer Technical Support line.  Many times that solves the problem.  But if the Manufacturer determines that the product is defective, most of the time we can obtain a Return Authorization from our supplier.  The customer would need to ship the defective unit to our supplier at his/her expense and we would cover the expense of shipping the New unit from the supplier to the customer.  However, when a customer calls us to say that a product is defective and wants to return it and not receive an exchange, it
    is not so easy to obtain a Return Authorization, and if we are successful our suppliers almost always charge high restocking fess.
    - Many customers don't understand why are our return policies so strict.  They compare it to buying something at a large retailer.  The main difference is that Large Retailers have such purchasing power that they can force the manufacturers to take back units at the expense of the manufacturer, giving them full credit for each product, which they can pass on to the consumer.  We don't have such power and many times our suppliers do not accept returns even if we offer them to pay restocking fees.  So don't assume you will be able to easily return a product if you are "not satisfied" with it.  We will try to help when we can, but we cannot promise we will successfully process a return for every customer every time.
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    13. Why do you have a Minimum Purchase Amount?
    Although we would like reality to be different, the fact that most of our suppliers do not provide us with real-time inventory requires us to have a Purchasing Department that has to check availability, cost and shipping cost on many orders.  Then, because our margins are very small and we cannot afford to lose money to Fraud, many of the orders have to be manually approved by our Credit Department.  After approval, orders go to our Order Entry Department, which authorizes the Credit Cards and enters the orders into our internal Accounting System.  All this manual labor results in a high cost of processing each order.  This high cost per order, added to a low gross profit margin means that we actually lose money on each small order.  We would love to please all our prospective customers, but we simply cannot afford to process small orders.  As a way to help customers fulfill their needs in case their orders are smaller than the minimum, most of our product pages will show a list of competitors and their prices, just below the picture of the product.  Please feel free to explore our competitors' websites.

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    14. Do you offer Installation, Training or Technical Support?
    We deal with hundreds of thousands of products and it would be impossible for us to train our people on all the products.  Also, since we are not physically at the location of our Customers, it is not possible for us to offer Installation or Training.  If you need Technical Support, please contact the Manufacturer of the product and be aware that not all Manufacturers provide Technical Support for their products.  Some Manufacturers will simply say that you have to "ask the dealer", in which case we will not be able to help you and we would recommend you find a local dealer or service center than can help you once you hire them (and pay them) for their help.
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    15. Can you explain more about SHIPPING?

    • Shipping Speed: Generally it takes 1-3 days to process an order.  When an order is received if in our stock we ship within 24-48 hours of the order being processed (Credit Card Approved).  When we drop-ship from suppliers, we have to check stock, cost and shipping cost with each supplier.  Also, some orders require Credit approval, especially when the Billing address does not match or when the product is shipping to an alternate address.  Credit approvals might delay processing of orders.  Then, once our supplier receives the order, they need to process it and ship.  That might take additional time.  We normally offer GROUND shipping, which takes 3 to 10 business days to arrive after it gets shipped from our supplier.  In some cases we are able to commit to faster shipping, depending on the product, weight and volume of the product, size of the order and most importantly reliability of the supplier.  We try not to commit to anything faster than ground if we are not confident that our supplier will ship on time.  Many orders ship the same or the following day after they are placed and if our supplier happens to have stock in the same state the product might arrive the following day.  But many other orders get delayed because the supplier took too long to answer us, our Credit Dept took a couple days to get it approved, our Supplier took a few days to prepare and ship and the warehouse the product shipped from was on the opposite side of the Country.  So, some lucky customers might receive the product the next day even when they are paying for Ground shipping.  Some other customers might have to wait 2 to 4 weeks to get their product.  Of course we try to do everything as fast as we can, but many things can happen on an order.    On average most customers receive their products in 4-7 business days after placing their orders.

    • Shipping Carrier: Most products are shipped by UPS or Fedex, except when they are too large or too heavy, in which case they have to go by Truck.  We don't chose the carrier; our supplier (for each transaction) does.

    • Signature Required: UPS or Fedex generally give the products to any person they find at the destination.  However, by default we don't ship with "Signature Required", so UPS or Fedex might leave a package on a porch or outside the door, whenever they there's nobody at the destination and the UPS/Fedex driver thinks it is OK to do so.  Truck shipments always require signature.

    • Truck Deliveries: The default shipment shipping charge is for "Dock to Dock" to a Commercial Address. If you need Curbside or Liftgate (to lower products from truck to the floor), Residential delivery, Inside or Threshold delivery, "White Glove" delivery, "Call prior to shipment" or any other Optional service, you must CALL US BEFORE placing your order to obtain a shipping quote. If a delivery is made and the shipment is refused because an optional service was not purchased, you will be charged for the shipping back and forth.

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    16. Which truck delivery services are available?

    Whenever possible we ship by UPS or FedEx.  But when not possible because of size or weight limitations, or when UPS or FedEx are too expensive, orders ship by truck.  There are different services available:

    A. Destinations

    • Commercial: Businesses, Schools, Colleges, Universities, etc with normal receiving hours and where an employee is readily available to assist with loading or unloading.

    • Residential: Trucking companies generally charge extra for Residential Delivery, as it generally involves changing the product from a long-haul freight tractor-trailer to a smaller truck that can enter residential neighborhoods or locations with limited access. The term "Residential" refers to various places including: Private residences, apartment complexes, and dormitories; Businesses located at a private residence, farm, or ranch; Businesses that are not open to the walk-in public during normal business hours.

    • Limited Access: Delivery at camps, carnivals, churches, colleges, construction sites, fairs, individual/mini storage units, military base/installations mine sites, mosques, prisons, schools, synagogues, temples, and universities are considered limited access. Also includes commercial establishments not open to the walk-in public or where an employee is not available to assist with loading or unloading.  The definition of 揕imited Access?varies by trucking company.  Any of the aforementioned destinations could be considered a regular commercial address if it has normal receiving hours and where an employee is readily available to assist with loading or unloading.

    • Trade shows or conventions: Trade Shows and/or Conventions require special delivery arrangements, take longer, and generally cost more than regular Commercial Deliveries.

    • Construction sites: These might have access issues and limited time windows for delivery.  Many companies charge extra to deliver to construction sites.

    • Drop off at carrier terminal: Some customers save money by picking up the goods from the carrier terminal.  This service is not always offered.

    B. Types of Delivery
    • Business with a dock or forklift: Also known as Commercial Dock-to-Dock delivery, this type is a Truck Delivery to a Commercial (non Residential) loading dock.  Customer is responsible for unloading product, final placement, unpack and debris removal.  Not available for residential deliveries.
    • Curbside Delivery: An industry-standard term meaning delivery to the end of the trailer (not to the floor). Customer is responsible for unloading the products from the truck.  Usually, shipments weighing over 100 pounds require the consignee to provide additional assistance for unloading to the floor (liftgate service). Customer is responsible for final movement of goods, unpack and debris removal.
    • Threshold or Inside Delivery: Delivery personnel will place goods on the floor, inside first exterior doorway, garage or carport.  In most cases trucking companies would not go any steps up or down.  In some cases they would go up to four steps exterior to first doorway (this may vary by trucking company).  Customer is responsible for final placement, unpack and debris removal.
    • White Glove or Full Service: Delivery includes inside placement to room of choice, unpack and debris removal.  Some trucking companies include maximum carry of up to 20 stair steps.  Other companies charge extra for each flight of stairs.
    C. Additional Services
    • Liftgate Service: Standard freight tractor-trailer trucks don't have liftgates so products are transferred to a smaller truck with a liftgate. Delivery personnel will present goods to ground level at rear of delivery vehicle.  Customer is responsible for final movement of goods, unpack and debris removal. Because the back of a truck is three feet off of the ground, a hydraulic liftgate is required if there is no loading dock for any single handling item exceeds 100 lbs or item exceeds 72?in Length or Height.
    • Forklift: A forklift or other lifting device will be needed if a single package weighs more than 5000 lbs and/or dimensions exceed 48" in width, 90" in length or 100'' in height.  Forklifts are generally provided by the consignees, but in some cases the trucking company can arrange to bring it抯 own forklift.
    • Call before delivery: Some trucking companies charge extra to set up a delivery appointment with the customers.  If a "Call before delivery" is not pre-arranged, the truck with the shipment might arrive unannounced to the destination address at any time.

    Please call with any questions or any site-specific service requirements BEFORE you place your order.

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